Terms & Conditions

The following terms and conditions (‘booking conditions’) form the basis of your contract with Aussie2Italia T/A Women Save Time Pty Ltd (‘A2I’, ‘we’ or ‘our’). Please read them carefully as they set out your and our respective rights and obligations. These Terms & Conditions were correct at time of publication. 

Our terms and conditions are divided in two sections - those of generic nature that are consistent across all travel we provide; and those of a specific nature that relate to particular holiday packages. 

GENERAL CONDITIONS:

By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your ‘holiday package’ are references to the tour package you have booked with A2I. References to ‘excursions’ are references to short trips or tours included or available as part of your holiday package.

Governing Law

These booking conditions are governed by the law in force in Victoria, Australia.

BEFORE YOU BOOK

Price Validity

Published prices are valid at the time of publication but are subject to change. They may be varied by advertising or special offers, or changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, a force majeure event or other material increases by suppliers. The most up to date pricing is on our website. Prices will be confirmed at time of booking. All holidays are subject to availability at the time of booking and note nothing is confirmed until deposit is paid. Please see important information listed under Specific Destination Terms & Conditions for relevant deposit and final payment terms.

Transfers

Airport transfers are often included on the first and last day of the holiday package at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at their own expense. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group.

Group Tours & Signature Experiences

Minimum and maximum group numbers apply on some Group Tours or Signature Experience inclusions. If your first choice is unavailable you may be asked to choose an alternate.

Public Holidays & Festivals

Most countries have public holidays, religious or otherwise. Festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment.

Superdeals & Special Offers

Conditions Apply. For full terms and conditions relating to any deal or special offer on your booking will be confirmed in writing.

Other Special Offers

Special Deals and Special Offers other than those advertised herein may be promoted by A2I after the program is released. These new special deals/offers do not apply to existing bookings unless otherwise stated.

BOOKING & PAYING FOR YOUR HOLIDAY

- All costs are quoted in Euro and exchange rate used is the day we pay Italy.

- No bookings are made on your behalf until a non refundable deposit is paid. Strongly suggest you have travel insurance in place before paying any deposit money

- Depending on your departure date …..when you are happy with accommodation, we request a 30% deposit for bookings. Less your $500 deposit (note: min services required) This money as explained is passed onto Italy and therefore paid in EURO

- All prices are quoted in Euro and You will pay in AUD on the exchange rate of the day we pay Italy as the agent then needs to on pay your deposit to the accommodation. 

- Trains can not be booked until 90 days out but they will book as soon as they can, similar with some inspections or tours but we are guided by our operator to what is required. Often we quote and prices are not yet fixed or can change at any time without notice.

- Final payment is normally due between 30-60 days before departure and once paid all documents and final itineraries are produced and sent to you 2 weeks before your departure. If your payment is late this can effect the date of your final documentation.

Airfares

Air travel is not booked or arranged by us and we take no responsibility for change of dates, late flights or any other issue with airlines. A2I is not liable for delays or disruptions of air

travel and can not change or alter accommodation due to airline delays or disruptions. Please check your dates and information you send re your flights carefully and ensure on

receipt of your tours documents that your itinerary is correct.

A2I Deposit Cancellation

Deposits are non-refundable so please ensure you are covered by travel insurance before you pay any money. Once you have confirmed your accommodation and services and

money is paid onto third party this money is non refundable also. Travel insurance is strongly recommended before paying any money.

Travel Insurance

Travel Insurance is not included in your holiday package. For your protection, you are required to purchase comprehensive travel insurance that includes (without limitation) coverage for the full cost of your holiday package, medical expenses, loss of luggage, land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes. PLEASE NOTE some credit card’s offer limited coverage and we strongly recommend you do not use this as travel insurance rather you ensure you have a quality travel insurance policy.

Travel Information & Documents

After booking you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Please ensure that you check your flight timings against your services and always carefully on your tickets, particularly early morning departures. Approximately 30-14 days before departure you will receive your final itinerary. However, in the case of late bookings, charges or late payment, information maybe delayed.

Special Requests

Where a special request (e.g. diet, room location, twin or double bedded room, a particular facility at a hotel, and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. We will pass your request onto the hotel, or other supplier but cannot guarantee that it will be accommodated. A2I will also pass on any dietary requests to suppliers but we strongly recommend that you check directly with your tour leader or supplier during your program. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. 

Credit & Debit Card Surcharges

If you pay A2I by credit or debit card, surcharges will apply. NOTE: If paying by credit card a delay of up to 7 working days may occur before it hits our account. In this case please

ensure you pay your invoice with enough time or late fees could occur.

Accuracy

A2I has endeavoured to ensure that the information provided about accommodation, itineraries etc., is correct to the best of its knowledge at the time of publication. However, advertised descriptions and facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package at the time of booking. Additionally note, some information is given for guidance only as there may be changes. Final details will be shown on your final documentation. Holiday package or excursion itineraries may change or be different from those described in our collateral as a result of local conditions, weather conditions, annual events. A2I will endeavour to notify you of any significant changes prior to your departure.

Disruption to Itinerary Arrangements 

Itineraries are intended as a guide only and are subject to alteration without notice. Alternations may be necessary for various reasons including, without limitation, road, rail, river or weather conditions, strikes or other reasons beyond A2I’s control. If conditions render any routes unsafe for navigation, A2I reserves the right to provide alternative services including, but not limited to, accommodation in substitute land arrangements. A2I will not be liable for any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. Additionally, you are not entitled to any refund for any alterations to your itinerary that are caused or contributed to by any events or such other events which are beyond our control. A2I cannot guarantee exact arrival and departure times for carriers and operators used by A2I and A2I will not be liable for failure to make connections with any other services or attractions beyond its control.

Force Majeure

Force Majeure event means the occurrence of an event that is beyond A2I’s reasonable control and which could not have been reasonably prevented by A2I, which includes, but is

not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited

to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or

contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to

the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, license and the common law as applicable from time to time, including changes or amendments in regulations or access to services, sites or countries caused by declared epidemic or pandemic events.

Termination of Booking Contract or Change of Travel Arrangements due to Force Majeure

If A2I, in its reasonable opinion, considers that any Force Majeure event prevents A2I (whether directly or through its employees, contractors, subcontractors and agents) from

lawfully or safely providing any products or services subject of the booking contract with you, A2I may immediately by written notice: (a) terminate the booking contract (in whole or

in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. 

Limitation of Liability in the Event of Force Majeure

In the event that A2I cancels or changes your travel arrangements in any way due to a Force Majeure event, A2I will not be liable to you in contract, tort, statute or restitution for any

loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from or in connection with (whether

directly or indirectly): (a) the cancellation or change to your travel arrangements; or (b) the Force Majeure event. A2I is not liable to refund any part of the deposit or purchase price

paid by you if A2I subsequently changes or cancels your travel arrangements in connection with a Force Majeure event. Force Majeure events are unpredictable and beyond A2I’s

control. As you are required to purchase travel insurance to adequately protect yourself against these risks, your policy needs to respond to these risks. You acknowledge and accept that these terms are reasonably necessary to protect the legitimate interests of A2I based on expected non-recoverable costs and expenses to be incurred by A2I, including but not limited to overhead expenses and works or services performed personally by A2I, leading up to the commencement of the holiday package, alternatively prior to the Force Majeure event.

Data Protection Policy

Any personal information (including sensitive information and health information) that A2I obtains and retains from you or about you is necessary for our business purposes. Our

Privacy Policy details why we collect this information, who we may disclose it to (including overseas recipients), and the main consequences if we do not collect it. Our Privacy Policy

also contains information about how you may seek access to, or correction of, the personal information held about you, and our complaint resolution procedures. By providing personal or sensitive information to us, you are agreeing to the terms of our Privacy Policy.

Limitation of Liability

1. Our holiday packages include the services of independent providers, such as hoteliers, cruise companies and other operators, who are not agents, servants or employees of A2I.

Although we take care in selecting the independent service providers and the optional excursions conducted by some independent service providers, A2I is not responsible for the

conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Optional excursions may, depending on your holiday package,

include activities such as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities.

2. If, in the opinion of any representative of A2I, your mental or physical condition, or general behaviour is such as to affect your own health and safety, render you incapable to

care for yourself, cause you to become a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to

embark or continue on the whole or any part of the holiday package. A2I representatives are empowered to ask guests to depart a holiday package if they are displaying known

COVID-19 symptoms. Abuse or harassment of any kind toward crew, contracted suppliers or other guests may result in immediate removal from a holiday package. Guests will be

responsible for arranging and paying for their own transport home if they are asked to leave the tour. A2I is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package.

3. A2I accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its

control. 

4. Any term, condition or warranty expressed or implied by statute or otherwise in respect of the holiday packages contained in any of our collateral are excluded to the full extent

permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated,

supplemented or replaced.

5. To the full extent permitted by law, A2I’s liability arising under or in connection with these booking conditions: (a) is limited to the re-supply of the products or services or the

payment of the cost of re-supply of the products or services to you; and (b) excludes liability for any indirect or consequential losses suffered by you or any third party, howsoever

caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party.

6. Your travel agent may/will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of A2I in respect to any monies paid to your travel agent unless and until A2I notifies you (by way of a booking confirmation advice or payment receipt advice) that monies have been received by A2I. A2I reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by A2I within the specified time.

7. Specific meal requests are requests only and cannot be guaranteed. 

COVID-19 Requirements

Before booking and before you travel, ensure that you check the latest Government travel requirements and A2I updates which include the on board protocols This may include

obtaining proof of negative test results prior to embarkation, completion of health questionnaire, mask wearing, requirement to isolate if COVID-19 symptoms present during

tour and removal of passengers from the tour if deemed necessary by medical staff. Compliance with the travel requirements and A2I updates is mandatory and anyone refusing

to comply can be denied access to the tour or removed from the tour at A2Is absolute discretion. 

Medical Assistance

A2I does not employ medical staff on its tours. If you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that

result from a visiting a medical facility, or for a medical practitioner visiting you. A2I is not responsible for the type or quality of the medical services you may receive.

Local Purchases

A2I is not responsible for any items you may purchase locally i.e. jewellery/furniture etc. You acknowledge that you are solely responsible for any import duty or freight costs.

Personal Belongings & Lost Items

For security reasons, valuables should be kept to a minimum and packed in your hand luggage along with your medicines. It is your responsibility to look after your property at all

times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss.

Smoking

Government regulations forbid smoking in tourist coaches however frequent stops are made for those wishing to smoke. Smoking is not permitted in hotel rooms or on transfers.

Requests for smoking/non-smoking rooms will be passed on to hotels but cannot be guaranteed.

Responsible Service of Alcohol

Our staff are trained in the responsible service of alcohol and are obliged by law to refuse service to any guest who, in their reasonable opinion appears to be intoxicated or behaves

in an aggressive or offensive manner.

Service Enquiries

If a problem occurs during your holiday you should, in your own interests, advise your tour director so that steps can be taken to resolve the matter. If you remain dissatisfied, any

complaint must be made in writing to A2I within 30 days.

Luggage Limits

Each passenger is entitled to take one piece of luggage which they can carry without assistance and that does not exceed 160cm (63 inches), or weigh more than 23kg (50

pounds). Dimensions for checked baggage are calculated by adding together the width, height and depth of the piece of baggage. Some holiday packages may have restricted luggage limits, but note YOU MUST BE ABLE TO CARRY YOUR OWN LUGGAGE

Walking & Activity

Our tours are for active people who can walk 30 minutes at a fast to reasonable pace without assistance. You must be able to carry your own luggage and get your own luggage

on and off trains, up and down stairs with out assistance. People who do not meet these requirements should not book our tours and maybe asked to leave if unable to meet these

requirements. If this happens all arrangements will be at the passengers expense and no part of the tour will be refunded.

Payment

By paying your deposit you accept our Terms & Conditions and that you reach the minimum requirement with walking & activities set out here.